Muse Consulting Inc.

Our work takes the unique form you need to succeed:

Change Readiness Strategy Development	Change Strategy development Business Plan development Transition planning
Change Readiness Coaching	Support in-house change agents as they execute a change program
Training Development & Delivery	Training Strategy development Training delivery project management Training content design and development Instructional design User Needs analysis Train the Trainer preparation E-Learning Classroom Courseware Job Aids
Documentation Development	Documentation strategy & project management Online Help Requirements documentation User Manuals System Documentation
Process Mapping & Capture	Business process capture
Meeting and Issue Facilitation	Workshop/Meeting facilitation Issue Resolution facilitation Conflict management
Organizational and Project - Level Development	Conflict management training Negotiation training Mentoring training Team building
Readiness Audits	Change Readiness audits Information audits

The results:

Costly mistakes are minimized because users are prepared with accurate and complete information and training.
The newly implemented systems are used sooner and more completely: Users are ready when you are.
Productivity of the project team and staff is improved due to reduced conflict.
Risk of failure is reduced: implementation and user issues are identified and managed early in the project cycle.
Acceptance of new systems increased because users understand how to use them to do their work.
Call center traffic is minimized due to well-prepared users.
Employee resistance at all levels is reduced because they understand the change that is coming and are prepared for it.