Is your organization in the process of rolling out new software or business processes to your customers or staff? If so, ask yourself these questions:

• Are your end-users ready to make a change or are they resisting it?
• Do you really know who your end users are and what information, training, and infrastructure they need to make the change work for them?
• How do you plan to roll your product out to them?
• How do you plan to train your end users?
• Do you understand how the changes will impact the end users' work?
• What happens if the end users reject the system?
• What is the cost of the users not being able to use the system properly?
• How quickly must the system be adopted to meet the business case?
• What is the cost of failure?
  
• What plans could you put in place now to avoid failure?